Returns & Exchanges

At Raintree Nursery, we want you to be successful with your plants and offer a limited warranty to ensure you receive healthy, viable stock. If your order arrives damaged or fails to leaf out after proper planting, we are committed to providing a credit or replacement to help your garden thrive.

Return Process

• 1.
  Initial Inspection

  Inspect your plants immediately upon arrival and notify us within 48 hours if there is any visible shipping damage or if the items do not match your order.

• 2.
  Submit a Claim

  Contact our customer service team via our online portal with your order number, clear photos of the plant, and a description of the issue.

• 3.
  Dormancy Verification

  For plants that fail to grow, perform a 'scratch test' to check for green tissue and allow a reasonable window for the plant to break dormancy as per our regional planting guides.

• 4.
  Resolution

  Once your claim is reviewed and approved, we will issue a store credit for the purchase price or arrange for a replacement to be shipped during the next available planting season.